We Offer Free Shipping Worldwide.

Our Guarantees

I gladly accept returns, exchanges, and cancellations

Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Special Delivery Guarantee

We know that every Zoeyoey delivery is a special delivery, so we guarantee that your order will arrive on time, every time. If your roses arrive late, we will be happy to issue a refund except in cases of extreme weather, natural disasters*, or any act of God.

 


 

*COVID-19 is considered a natural disaster and might slow delivery times slightly. We use third party carriers for shipping, and they are experiencing a bit of a slow-down. We recommend ordering early just in case. We also provide local hand delivery in Southern California. We stand by the delivery guarantee for local delivery even during COVID, as we know our drivers will take extra care to get you your special delivery on time.